Claim Policy

Claim Policy

Eligibility for Claims

1. Claims are valid only for laptops or accessories purchased directly from Texon Enterprises.

2. Claims must be initiated within [Insert Timeframe, e.g., 7 days] of receiving the product.

Valid Claims

• Items received in damaged condition.

• Incorrect items shipped.

• Defective items (manufacturer faults only).

Non-Eligible Claims

• Damage caused by user mishandling or accidents.

• Items altered by unauthorized technicians.

Claim Process

1. Contact us at info@texonenterprises.com or call +6221 2002-2012.

2. Provide your order number, a detailed description of the issue, and photographic evidence if applicable

Resolution

1. Replacement: A new item will be sent to you after approval of your claim.

2. Refund: Refunds will be processed within [Insert Timeframe, e.g., 10 business days] if a replacement is unavailable.

Shipping for Returns

• We will cover shipping costs for valid claims.

• Customers are responsible for shipping costs for non-eligible claims.

For more details, reach out to us at info@texonenterprises.com.