Express delivery and free returns within 15 days

Claim Policy

Claim Policy

Eligibility for Claims

  1. Claims are valid only for laptops or accessories purchased directly from Texon Enterprises.

  2. Claims must be initiated within [Insert Timeframe, e.g., 7 days] of receiving the product.

Valid Claims

  • Items received in damaged condition.

  • Incorrect items shipped.

  • Defective items (manufacturer faults only).

Non-Eligible Claims

  • Damage caused by user mishandling or accidents.

  • Items altered by unauthorized technicians.

Claim Process

  1. Contact us at info@texonenterprises.com or call +6221 2002-2012.

  2. Provide your order number, a detailed description of the issue, and photographic evidence if applicable

Resolution

  1. Replacement: A new item will be sent to you after approval of your claim.

  2. Refund: Refunds will be processed within [Insert Timeframe, e.g., 10 business days] if a replacement is unavailable.

Shipping for Returns

  • We will cover shipping costs for valid claims.

  • Customers are responsible for shipping costs for non-eligible claims.

For more details, reach out to us at info@texonenterprises.com.