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Claim Policy
Claim Policy
Eligibility for Claims
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Claims are valid only for laptops or accessories purchased directly from Texon Enterprises.
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Claims must be initiated within [Insert Timeframe, e.g., 7 days] of receiving the product.
Valid Claims
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Items received in damaged condition.
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Incorrect items shipped.
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Defective items (manufacturer faults only).
Non-Eligible Claims
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Damage caused by user mishandling or accidents.
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Items altered by unauthorized technicians.
Claim Process
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Contact us at info@texonenterprises.com or call +6221 2002-2012.
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Provide your order number, a detailed description of the issue, and photographic evidence if applicable
Resolution
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Replacement: A new item will be sent to you after approval of your claim.
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Refund: Refunds will be processed within [Insert Timeframe, e.g., 10 business days] if a replacement is unavailable.
Shipping for Returns
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We will cover shipping costs for valid claims.
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Customers are responsible for shipping costs for non-eligible claims.
For more details, reach out to us at info@texonenterprises.com.